Privacy Policy
Last Updated: July 7, 2025
1. Introduction
Elurea is commited to protecting your personal data in accordance with the EU General Data Protection Regulation ("GDPR"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our property management, homekeeping, and related services, visit our website, or otherwise interact with us.
If you do not agree with the terms of this Policy, please do not use our Services.
2. Data Controller
For the purposes of the GDPR, Elurea, located at Zadar, is the Data Controller responsible for your personal data.
If you have questions about this Policy or your rights, you may contact our Data Protection Officer at: info@elurea.hr
3. Legal Basis for Processing
We process your personal data in the following legal bases:
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Contractual Necessity: To enter into and perform contracts with you (providing property management services)
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Legal Obligations: To comply with tax, accounting, and other legal requirements
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Legitimate Interests: For our legitimate business purposes (e.g. improving services, preventing fraud)
Consent: Where you have given explicit consent (e.g., marketing communications)
4. Information We Collect
We may collect and process the following categories of personal data:
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Identification Information:
Name, Adress, email adress, Telephone number
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Property Details:
Property location and access information, ownership documentation
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Payment Information:
Billing derails, bank account or credit card information
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Usage and Technical Data:
IP address, device Information, log files
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Communication Records:
Emails, messages, and call logs
5. How We Use Your Data
We use your data for the following purposes:
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To provide, manage, and mainrain our services
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To communicate with you about appointments, billing, and property matters
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To process transactions
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To comply with applicable laws
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To protect our legitimate interests
6. Data Sharing and Recipients
We may share your data with:
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Service Providers: Contractors, cleaners, maintenance staff, IT support
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Payment Processors: For secure payment transactions
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Public Authorities: When required by law
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Professional Advisors: Lawyers, accountants, auditors
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Business Transfers: in case of merger or sale
All third parties are contractually obligated to process your data securely and only as instructed by us.
7. International Data Transfers
If we transfer your personal data outside the EEA, we ensure:
Adequacy decisions by the European Commission, or standard Conreactual Clauses approved by the
European Commission, or Other aooropriate safeguards as required by GDPR
8. Data Retention
We retain your dara only as long as neccessary for the purposes stated above or as required by law (e.g. tax retention obligations). After this period, data will be securely deleted or anonymized.
9. Security Measures
We use appropriate technical and organisational measures to protect your personal data, including:
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Encryption
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Secure servers
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Access controls
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Staff training
However, no system is completely secure
10. Children's Data
Our Services are not intended for individuals under 18.
11. Updates to This Policy
We may update this Policy periodically. We will notify you of material changes by email or by posting the updated Policy on our website, indicating the effective date.
12. Contact Us
If you have questions or wish to exercise your rights, please contact us:
Elurea
+385 99 217 4062